For Patients

Women's Healthcare of Illinois office hours are subject to change based on the physician’s emergency call schedule.  Our physicians are on-call for one week at a time.  During their week on-call, they do not have office hours except for Saturday morning. Please check our office and phone hours under each location. We forward our phones in the evening to our answering service by about 5:00 pm. To contact Women's Health of Illinois, or schedule an appointment click here.

About Your Visit

We work very hard to accommodate a large number of patients with appointments. Please arrive 15 minutes prior to your scheduled appointment to allow adequate time for you to complete any required forms and give us updated insurance or contact information. If you arrive very early for your appointment, we will try to see you sooner if possible. If you are more than 30 minutes late for your appointment, you may be asked to reschedule. Patients who routinely miss appointments may be discharged from the practice.

Medical Records Release Forms

Forms Require FREE Adobe Reader, Download Here

Medical Records Release Form (Adobe PDF)
(use this form if you are requesting copies of records from another physician be sent to us)

Medical Records Release From (Adobe PDF)
(use this form if you are requesting copies of your records with us be sent to another party)

Copying of Medical Records

We will provide you with a copy of your records after we receive a valid signed request. There is a charge for copying records which complies with the State of Illinois fee schedule. We will inform you of these charges. Please allow a minimum of 72 hours to process your copy request.

Completion of Forms

We understand that on occasion patients may need a form completed by their provider (e.g. disability, FMLA, WIC, return to work form, etc.). We try to complete many of these requests immediately. However, sometimes this is impossible.  For this reason we require patients to fill in as much information as possible before giving us the forms.  Please allow a minimum of 72 hours for forms to be completed.  Note: There may be a fee for processing some forms  or for re-processing lost or incorrect forms.

Office Policies & Procedures

Financial Policy

In order for us to provide you with the best possible service please read our financial policy by clicking on the link listed below.  If at any time you have questions or would like our assistance please contact our Billing Department at (708) 422-9942.

Click here to download and Print Financial Policy

After-hours Emergencies

Emergency calls after hours must be made to the main phone number at your regular office location. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.

Prescription Refills

Requests for prescription refills will be processed Monday to Friday during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office.
You do not need to call our office. Please allow a minimum of 72 hours to process your request.

Scheduling Annual Exams

Routine annual exams (Pap smear) are usually scheduled 90 days in advance. However, we can usually schedule a routine annual exam with one of our nurse practitioners in just a couple of weeks. We must limit the number of annual exams each day so that we have sufficient appointment times for patients with urgent medical conditions. Thank you for your patience when scheduling an annual exam.

Test Results

It is the patient’s responsibility to provide our office with current contact information. Tests that are ordered by our providers are tracked in-office. You will be notified by phone or mail of abnormal results. It is our policy to not leave test results on a patient’s voice mail. You may contact our office at any time to verify normal or abnormal test results.

Patient Confidentiality

Patient confidentiality laws limit to whom we can release information. Please know that these laws are to protect you and your confidential health information. Thank you for your understanding and we apologize for any inconvenience.