Financial Policy at Women’s Healthcare of Illinois

Please read our financial policy by clicking on the link below.

Financial Policy at Women’s Healthcare of Illinois
Financial Policy at Women’s Healthcare of Illinois

In order for us to provide you with the best possible service please read our financial policy by clicking on the link listed below:

After hours emergencies

Emergency calls after hours must be made to the Call us. After-hours calls will be forwarded to our answering service, who will page the physician on-call. A physician is on-call 24 hours a day, 7 days a week.

Prescription refills

Requests for prescription refills will be processed Monday to Friday during normal business hours only. If you have been seen in our office in the past year and/or need a refill to get you through until your next appointment, please call your pharmacy and ask them to fax a refill authorization to our office. You do not need to call our office. Please allow a minimum of 72 hours to process your request.

Scheduling annual exams

We schedule annual exams by following the guidelines set by most major insurance companies. These guidelines state that annual well woman exams should be done one year and one day after the previous annual was done to guarantee payment.

Test results

It is the patient’s responsibility to provide our office with current contact information. Tests that are ordered by our providers are tracked in-office. You will be notified by phone or mail of abnormal results. It is our policy to not leave abnormal test results on a patient’s voice mail. Patients will be notified of normal test results by patient portal, text message, email, or phone. You may contact our office at any time to verify normal or abnormal test results.

Patient confidentiality

Patient confidentiality laws limit to whom we can release information. Please know that these laws are to protect you and your confidential health information. Thank you for your understanding and we apologize for any inconvenience.

No show policy for doctor’s appointment

We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled at least 24 hours in advance you will be charged a twenty-five dollar ($25) fee; this will not be covered by your insurance company.

Balances

Account balances we will require that patients with self-pay balances do pay their account balances to zero (0) prior to receiving further services by our practice. Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a billing representative with whom they can review their account and concerns. Patients with balances over $100 must make payment arrangements prior to future appointments being made.